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0151 526 3800

  • Home
  • Accident Repair
  • About us
    • About Us
    • Our Services
    • Our Equipment
  • Contact Us
  • Covid-19 Response
  • Reviews
  • Gallery

Privacy Policy

   

Shalliker Autobody Repair is committed to data protection. We are providing this policy to make you aware how we process and collect personal data. This policy contains important information; therefore, we request you read the information provided.


Shalliker Autobody Repair is an approved autobody repair centre that repairs damaged vehicles and custom work for individuals, local businesses, and motor insurance companies. We work with specialists’ contractors and official dealerships who supply us with all materials, parts, paint and services, which enable us to repair your vehicle at a highest standard.


We need to collect and process your information for your vehicle to be repaired by us it is necessary to receive from you, your insurer or company, the necessary personal data. "Personal Data" is a material about you (either on its own or when related with other data) which allows us to identify you as an individual customer and provide you with our services. 

The personal data we hold may include the following:

  • Your full name and contact information (address, town, postcode, email and phone number)
  • Your credit/debit card and/or bank account details (through payment of bank transfer only)
  • Vehicle information(make, model, registration number)
  • Your image on security CCTV around our site
  • Proof of identity (Driving License/Passport) 
  • Any form of correspondence with us (Calls / Email etc)
  • Your feedback
  • purchase details (including time, date and cost, and VAT status and insurance excess) – Insurance work only
  • Your insurance company – Insurance work only

Personal data may be collected from you or passed to us by your insurance company. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check speeding offences for use of courtesy vehicles)


Additionally, you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.


Shalliker Autobody Repair requires to processes personal data about you for a number of purposes, including:

  • To process payments by credit/debit card or bank account details
  • To remind and/or update you of the work carried out
  • To Inform you work is completed
  • To provide our services to you as requested or agreed
  • To help us expand our services we offer
  • To organise specialist repairs with contracted third parties
  • For internal record keeping (i.e., responding to customer enquiry and invoicing)
  • To make an appointment with you

This list is not exhaustive and may be updated. 


We will never “trade” in your personal data and we will not sell or rent your details.


Shalliker Autobody Repair has approved accounts with numerous vehicles manufactures, accident management companies and some insurance companies. We may share your personal data, such as name, claim number and vehicle details with the relevant company you are connected with to help us provide the service you have requested. Your personal data may also be made available with third parties providing relevant and specialist services under contract to Shalliker Autobody Repair, such as specialists contractors, replacement vehicle providers, assessors, compliance managers, insurance companies. These companies may use information about you to perform their functions on our behalf in accordance with the services we have requested and contract terms imposed.


We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.


In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.


Your personal information will not be transferred to, stored or otherwise processed outside the UK.


Shalliker Autobody Repair does not take part in any direct marketing. However, we do use marketing channels through social media. We will always ask if we can use an image of your vehicle to help us advertise our services. However, we will ensure any personal information is removed including the vehicle registration number. Any feedback we ask for is a request, feedback can be submitted orally, via the website, google or our social media channels.


You have the right to review the personal data held by us and have mistaken data about you corrected. To understand more about our data processing actions or to request access to your personal information please us shallikerautobodyrepair@gmail.com


Shalliker autobody repair may keep your details to meet record keeping requirements by law. We hold booking, invoice and email details for seven years. They are then destroyed in accordance with data protection and other applicable legislation. Should you wish to make a claim after this period, you will need to provide a copy of our invoice.


Shalliker Autobody Repair may change their Privacy Notice from time to time in order to reflect changes in the law.


Copyright © 2023 Shalliker Autobody Repairs Ltd - All Rights Reserved.

  • Privacy Policy

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