If you make an insurance claim, your insurer may encourage you to use one of their approved repairers. But the choice is yours.
You have the legal right to decide where your vehicle is repaired. This is protected under the Motor Vehicle Block Exemption Regulations, the Consumer Rights Act 2015, and the Financial Conduct Authority (FCA), which requires insurers to treat customers fairly.
Why Insurers Recommend Their Repairers
Insurance companies often direct customers to their own repair networks to reduce costs. These agreements can operate on tight margins, which may limit flexibility.
At Shalliker, we’ve chosen to remain independent—so we can focus entirely on quality, care, and customer service.
While insurer-approved repairers must meet manufacturer standards, so do we.
We are proud to hold a BSI Kitemark certification, meaning every repair we carry out meets strict, industry-recognised standards.
Be Aware of Hidden Costs
Some insurers may:
We’ve helped customers successfully challenge these situations. Always check your policy—and if you’re unsure, we’re here to help.
When you choose us for your insurance repair, you’ll receive:
Had an Accident? Call Us First
📞 0151 526 3800
We’ll guide you through the process and help you make the right choice for your repair.
*Dependant on availability